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Where is my order?
Please click”17track.net“ to check the order status.
What is the time for the order to be shipped?
In-stock orders typically ship the next business day, unless otherwise noted on the product page.
For in-stock orders, we'll provide tracking number within 5 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is UPS/FedEx. It may take 3-10 days for your shipment to be scanned by UPS/FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by Layarn are estimates.
For pre-orders/backorders, please refer to the shipping date on the product page.
How can I track the logistics of my order?
You can track your order and shipping & handling information on your account if you have registered one on layarn.com. If you haven't registered on our site, you can also track your order with your order number. For more shipping information, contact our customer service team(support01@layarn.com). We will get back to you within 24 hours.
If the logistics order indicates that the goods have been signed, but you haven't received your package, please contact us within 3 business days. If we don't hear from you within that time, we won't be able to assist further and you will have to contact the relevant logistics company directly to resolve the issue.
Do you provide free shipping?
We currently offer free shipping to the lower 48 states only. We do not ship to PO Boxes or APOs. Please note that in all 48 states, the physical products we sell are tax-exclusive; any additional taxes will be assessed when purchasing from our U.S. online store. Shipping, deposits, and gift card orders are not subject to tax, the exact amount of tax is determined by applicable laws and regulations in your state.
What should I do if I want to change the shipping address or cancel the order?
If you want to change the shipping address or cancel the order, please contact our customer service team as soon as possible. We will guide you through the process, but please be aware that there may be fees involved. The fees will vary depending on the specific circumstances.
Please mail to:support01@layarn.com
Will my cords be shipped together with the products?
Unfortunately,due to differences in arrival times, we ship the products and accessories separately. Rest assured, you will receive your accessories as soon as possible after your products arrives.